U.S. Citizen Services
American Citizens Services
The Department of State Bureau of Consular Affairs is currently experiencing technical problems with its passport and visa system. This issue is worldwide and is not specific to any particular country, citizenship document, or visa category. The Department is working urgently to correct the problem and expects the system to be fully operational again soon. The U.S. Consulate General for Hong Kong and Macau is monitoring this situation, and we apologize to applicants who may experience delays.
Regarding Your Wait Time
The American Citizens Services Unit strives for the fastest possible turnaround for the services we offer. We also balance our speed with requirements set forth by laws, regulations, staffing, and other needs for completeness regarding these services. At times, in particularly busy periods, you may experience wait times approaching or exceeding one hour, even for what may be considered "simple" services such as notarizing documents. Please plan your day accordingly. We thank you in advance for your patience and understanding.
Important Notice on Passport Services
For all passport services, including adding visa pages, please bring the original or copy of your social security card to your appointment. If applying by mail, please include a copy of your social security card.
Rainy and Typhoon Season
The annual rainy and typhoon season has begun and is expected to last until November. Please be advised that if Black Rainstorm Warning OR Typhoon Signal 8 or above is announced by the Hong Kong Observatory, the Consulate General will be closed.
Individuals with American Citizens Services appointments may return to the Consulate General with their original appointment confirmation letters anytime between 8:30 and 11:00 a.m. within five working days after the Consulate re-opens or reschedule the appointment online.
Closing of the Federal Benefits Unit
Effective August 6, 2012 the Federal Benefits Unit in Hong Kong stopped providing services relating to new claims. Effective September 7, the Federal Benefits Unit closed.
The Social Security Office at the American Embassy in Manila, Philippines, will provide direct services to Social Security beneficiaries living in Hong Kong and Macau.
USCIS Centralizes Filing of Petition for Alien Relative, Form I-130
Effective August 15, 2011, the U.S. Citizenship and Immigration Services (USCIS) centralized filing of the Petition for Alien Relative (Form I-130) immigrant visa petition. As such, petitioners residing in countries without USCIS offices, such as Hong Kong and Macau, must now file Form I-130 with the USCIS Chicago Lockbox facility. For details, see USCIS News.
Note: Prior to August 15, 2011, petitioners residing in Hong Kong and Macau were able to file I-130 petitions for immediate relatives such as their spouse and/or children at the Consulate General in Hong Kong, but absent emergency circumstances, this is no longer allowed.
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Welcome to the American Citizens Services section!
Please note that all of our services are by appointment only. See below to learn more, and make your appointment. Remember, our most popular services, including adding visa pages in adult passports and renewing most adult passports, can be done by third parties, such as a messenger or helper, but the applicant must be physically present in Hong Kong or Macau. In addition, to reduce wait times, please ensure you have completed all forms prior to coming to your appointment. In particular, if you are applying for additional passport pages, ensure your form is completed in its entirety. American Citizens Services strives to provide you with services as efficiently as possible; wait times for those with an appointment generally average one hour. For our current hours and holiday information, please see Hours and Holidays.
- Foreign Entry Requirements
- Passport Services
- Consular Services During the Rainy and Typhoon Season
- Federal Benefits
- New Baby's passport and Report of Birth
- Notarizing documents
- Visas for China and Elsewhere
Not sure where to start? Try our A to Z listing of our services to Americans
Last modified: July 24, 2014
International Travel Information
For deaths, arrests, hospitalizations or other emergencies involving
U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm
Monday-Friday, please call 2523-9011, press 2 for English and 1 for
emergencies to be connected to our after-hours duty officer.
**New** Smart Traveler I-Phone app
- Smart Traveler, the official State Department app for U.S. travelers, invites you to see the world with easy access to frequently updated official country information, travel alerts, travel warnings, maps, U.S. embassy locations, and more.
APEC Business Travel Card
Please see "Business Mobility Group - Key Initiatives" for details.