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U.S. Citizen Services

American Citizens Services

Macau Day in Taipa: July 29, 2015

On Wednesday, July 29, 2015, our staff will travel to Macau to provide limited consular services for American citizens. For more information, please see Macau Day.


The Department of State's Bureau of Consular Affairs is currently experiencing technical problems with our overseas passport and visa systems. This issue is not specific to any particular country, citizenship document, or visa category. We apologize for the inconvenience and are working urgently to correct the problem and restore full operability.

Passport applications accepted overseas or after May 26, 2015 are affected by this delay. If you applied for a U.S. passport overseas during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the U.S. Embassy or Consulate at which you originally applied. Information about how to apply for an emergency passport is available at Adult Passports.


Rainy and Typhoon Season

Rainy and Typhoon Season: The annual rainy and typhoon season has begun and is expected to last until November. Please be advised that if Black Rainstorm Warning OR Typhoon Signal 8 or above is announced by the Hong Kong Observatory, the Consulate General will be closed. Please see "Consular Services During the Rainy and Typhoon Season" for details.


Regarding Your Wait Time

The American Citizens Services Unit strives for the fastest possible turnaround for the services we offer. We also balance our speed with requirements set forth by laws, regulations, staffing, and other needs for completeness regarding these services. At times, in particularly busy periods, you may experience wait times approaching or exceeding one hour, even for what may be considered "simple" services such as notarizing documents. Please plan your day accordingly. We thank you in advance for your patience and understanding.


Important Notice on Passport Services

For all passport services, including adding visa pages, please bring the original or copy of your social security card to your appointment. If applying by mail, please include a copy of your social security card.


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Welcome to the American Citizens Services section!

Please note that all of our services are by appointment only. See below to learn more, and make your appointment. Remember, our most popular services, including adding visa pages in adult passports and renewing most adult passports, can be done by third parties, such as a messenger or helper, but the applicant must be physically present in Hong Kong or Macau. In addition, to reduce wait times, please ensure you have completed all forms prior to coming to your appointment. In particular, if you are applying for additional passport pages, ensure your form is completed in its entirety. American Citizens Services strives to provide you with services as efficiently as possible; wait times for those with an appointment generally average one hour. For our current hours and holiday information, please see Hours and Holidays.

Quick Stops

Not sure where to start? Try our A to Z listing of our services to Americans

 

Last modified: June 30, 2015

After-Hours Emergencies

  • For deaths, arrests, hospitalizations or other emergencies involving U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm Monday-Friday, please call 2523-9011, press 2 for English and 1 for emergencies to be connected to our after-hours duty officer.

Contact Information

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