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U.S. Citizen Services

American Citizens Services

Macau Day: April 15, 2015

On Wednesday, April 15, 2015, our staff will travel to Macau to provide limited consular services for American citizens. For more information, please see Macau Day.

Regarding Your Wait Time

The American Citizens Services Unit strives for the fastest possible turnaround for the services we offer. We also balance our speed with requirements set forth by laws, regulations, staffing, and other needs for completeness regarding these services. At times, in particularly busy periods, you may experience wait times approaching or exceeding one hour, even for what may be considered "simple" services such as notarizing documents. Please plan your day accordingly. We thank you in advance for your patience and understanding.

Important Notice on Passport Services

For all passport services, including adding visa pages, please bring the original or copy of your social security card to your appointment. If applying by mail, please include a copy of your social security card.

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Welcome to the American Citizens Services section!

Please note that all of our services are by appointment only. See below to learn more, and make your appointment. Remember, our most popular services, including adding visa pages in adult passports and renewing most adult passports, can be done by third parties, such as a messenger or helper, but the applicant must be physically present in Hong Kong or Macau. In addition, to reduce wait times, please ensure you have completed all forms prior to coming to your appointment. In particular, if you are applying for additional passport pages, ensure your form is completed in its entirety. American Citizens Services strives to provide you with services as efficiently as possible; wait times for those with an appointment generally average one hour. For our current hours and holiday information, please see Hours and Holidays.

Quick Stops

Not sure where to start? Try our A to Z listing of our services to Americans


Last modified: March 23, 2015

After-Hours Emergencies

  • For deaths, arrests, hospitalizations or other emergencies involving U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm Monday-Friday, please call 2523-9011, press 2 for English and 1 for emergencies to be connected to our after-hours duty officer.

Contact Information

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