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U.S. Citizen Services

American Citizens Services

Regarding Your Wait Time

The American Citizens Services Unit strives for the fastest possible turnaround for the services we offer. We also balance our speed with requirements set forth by laws, regulations, staffing, and other needs for completeness regarding these services. At times, in particularly busy periods, you may experience wait times approaching or exceeding one hour, even for what may be considered "simple" services such as notarizing documents. Please plan your day accordingly. We thank you in advance for your patience and understanding.

Important Notice on Passport Services

For all passport services, including adding visa pages, please bring the original or copy of your social security card to your appointment. If applying by mail, please include a copy of your social security card.

Rainy and Typhoon Season

The annual rainy and typhoon season has begun and is expected to last until November. Please be advised that if Black Rainstorm Warning OR Typhoon Signal 8 or above is announced by the Hong Kong Observatory, the Consulate General will be closed.

Individuals with American Citizens Services appointments may return to the Consulate General with their original appointment confirmation letters anytime between 8:30 and 11:00 a.m. within five working days after the Consulate re-opens or reschedule the appointment online.

Closing of the Federal Benefits Unit

Effective August 6, 2012 the Federal Benefits Unit in Hong Kong stopped providing services relating to new claims. Effective September 7, the Federal Benefits Unit closed.

The Social Security Office at the American Embassy in Manila, Philippines, will provide direct services to Social Security beneficiaries living in Hong Kong and Macau.

USCIS Centralizes Filing of Petition for Alien Relative, Form I-130

Effective August 15, 2011, the U.S. Citizenship and Immigration Services (USCIS) centralized filing of the Petition for Alien Relative (Form I-130) immigrant visa petition. As such, petitioners residing in countries without USCIS offices, such as Hong Kong and Macau, must now file Form I-130 with the USCIS Chicago Lockbox facility. For details, see USCIS News.

Note: Prior to August 15, 2011, petitioners residing in Hong Kong and Macau were able to file I-130 petitions for immediate relatives such as their spouse and/or children at the Consulate General in Hong Kong, but absent emergency circumstances, this is no longer allowed.

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Welcome to the American Citizens Services section!

Please note that all of our services are by appointment only. See below to learn more, and make your appointment. Remember, our most popular services, including adding visa pages in adult passports and renewing most adult passports, can be done by third parties, such as a messenger or helper, but the applicant must be physically present in Hong Kong or Macau. In addition, to reduce wait times, please ensure you have completed all forms prior to coming to your appointment. In particular, if you are applying for additional passport pages, ensure your form is completed in its entirety. American Citizens Services strives to provide you with services as efficiently as possible; wait times for those with an appointment generally average one hour. For our current hours and holiday information, please see Hours and Holidays.

Quick Stops

Not sure where to start? Try our A to Z listing of our services to Americans


Last modified: August 6, 2014

Contact Information

After-Hours Emergencies

  • For deaths, arrests, hospitalizations or other emergencies involving
    U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm
    Monday-Friday, please call 2523-9011, press 2 for English and 1 for
    emergencies to be connected to our after-hours duty officer.

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