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American Citizens Services

Welcome to the American Citizens Services section!


Please be advised that our online appointment system is down due to system problems.  We are working to resolve this problem as quickly as possible.  We regret any inconvenience this causes to our clientele.


2009-H1N1 Influenza Outbreak Information

Note to Parents Regarding the Possibility of H1N1-related School Closures:

Some schools have already faced closure this fall due to H1N1 outbreaks. Current government protocols call for school closures when the sick leave rate reaches 10 percent, or one percent of students are hospitalized with H1N1, or two or more students are in intensive care, or the death of an otherwise healthy student. With the increasingly rapid spread of H1N1 cases, we can expect additional school closures if current pandemic mitigation protocols remain in effect.

H1N1 Arrival Screening, Quarantine and Treatment Facilities:

Hong Kong and Macau have instituted procedures for border authorities to screen for the possibility of influenza among passengers on arriving international flights. Arriving travelers will be required to submit a health declaration form and pass through a thermal-scanning checkpoint. Temperature readings are then taken from fixed-position infrared monitors that do not make any contact with the traveler.

Travelers to Hong Kong found to have a fever of 100.4 degrees Fahrenheit (38 degrees Celsius) or higher, or who exhibit mild flu symptoms will be briefly assessed and advised to seek medical consultation from public clinics or hospitals if symptoms become severe. Only seriously ill patients will be admitted to hospitals.

Travelers to Macau who have H1N1 influenza symptoms, or who have been in close contact with someone confirmed to have H1N1 Influenza will now be given the option to undergo home quarantine rather than in a hospital or isolation facility. Travelers will be admitted to the hospital only if confirmed to have the H1N1 virus.

In Hong Kong, individuals who are experiencing flu symptoms may go to one of the Hong Kong government's Designated Flu Clinics to be tested for the H1N1 virus. Only high risk groups (pregnant women, elderly, etc.) will receive Tamiflu and only seriously ill patients will be admitted to hospitals.

In Macau, medical evaluation and treatment are available to those experiencing flu symptoms at the Hospital Centre S. Januario (HCSJ) or one of the Health Bureau's Health Centres. See the Health Bureau website for a list of locations.

A list of private doctors and hospitals can also be found on our website at Lists of Medical Providers in Hong Kong and Macau web page.

If you are ordered into quarantine, please immediately contact the U.S. Consulate by calling our 24-hour emergency telephone number (852) 2523-9011, or by calling (852) 2841-2211, 2841-2323 or 2841-2225 during regular business hours.

For further information about the H1N1 Outbreak, please see Pandemic Flu web page.


As a service to our visitors, a booth selling coffee and light snacks has been set up on the patio at the ground floor entrance of the Consular Section. The booth is open from 8:00AM to 11:00AM. There are also vending machines selling bottled water and soft drinks.

Please note that food and drinks are not permitted inside the building. Visitors are welcome to use this service before they enter the building.

Please note that all of our services are by appointment only. Follow the links below to learn more, and make your appointment. Remember, our most popular services, including adding visa pages in adult passports and renewing most adult passports, can be done by third parties, such as a messenger or helper, but the applicant must be physically present in Hong Kong or Macau.


Quick Stops


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Foreign Entry Requirements

   
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Adding extra visa pages to my U.S. passport

   
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Consular Services During the Typhoon and Rainy Season

   
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Federal Benefits Unit

   
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New Baby's passport and Report of Birth Chinses version

   
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Notarizing documents Chinses version

   
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Renewing an adult's passport

   
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Renewing my child's passport

   
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Visas for China and Elsewhere

Not sure where to start? Try our A to Z listing of our services to Americans


Newsletter
Sign up for our free monthly email newsletter. You will receive by email our public announcements on safety and security issues in Hong Kong (this service is also known as the "warden system").

 

*(To view and print PDF files, please download the FREE Adobe Reader.)

 


Last modified: November 19, 2009

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- Contact Information -

Email: acshk@state.gov
Tel: 2841-2211, 2841-2323, 2841-2225 (please note that visa inquiries will not be answered on these lines)
Fax: 2845-4845

For visa, Green Card and all other inquiries: Click Here


- AFTER HOURS EMERGENCIES -

For deaths, arrests, hospitalizations or other emergencies involving U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm Monday-Friday, please call 2523-9011, press 2 for English and 1 for emergencies to be connected to our after-hours duty officer.




 

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