Living in Hong Kong

Consumer/Business Disputes in Hong Kong

Consumer Council

If the trader fails to address your concerns after you have inquired directly, you may lodge a complaint with the Consumer Council. Some examples of problems the Council may be able to resolve include goods or services not corresponding to their description, delays in delivery or other dissatisfaction with service. You may lodge your complaint in a number of ways:

		On-line Complaint Enquiry
		In writing Include all the details of the incident and the points of dissatisfaction. Specify the claim and, with a copy of related receipts or documents, send everything to: Complaints and Advice Division Consumer Council 22/F K Wah Centre 191 Java Road, North Point Hong Kong
		By Phone (852) 2929 2222
		By Fax (852) 2856 3611
		In Person Locate the nearest Consumer Advice Center online at http://www.consumer.org.hk/website/ws_en/profile/office_locations/OfficeLocation.html

Small Claim Tribunal

The Small Claims Tribunal deals quickly, informally and inexpensively with claims not exceeding HK$50,000. Although the Tribunal is a court, the rules of evidence are less strictly adhered to than in most other courts, and no person can normally be represented by a lawyer.

Other Sources of Assistance

Hong Kong Tourism Board
11/F Citicorp Center
18 Whitfield Road
North Point, Hong Kong
Tel: 2807-6543
Fax: 2806-0303
Email: info@hktb.com

Hong Kong Government
Trade Mediation & Reserved Commodities Unit
Unit 1218-1222, 12/F, Nan Fung Commercial Centre
19 Lam Lok Street
Kowloon Bay, Kowloon, Hong Kong
Tel: 2707-7832
Fax: 2789-8258

Legal Services Providers in Hong Kong and Macau

 

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Last modified: July 10, 2006