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Travel Advisory

Consumer/Business Disputes in Hong Kong

Consumer Council

If the trader fails to address your concerns after you have inquired directly, you may lodge a complaint with the Consumer Council. Some examples of problems the Council may be able to resolve include goods or services not corresponding to their description, delays in delivery or other dissatisfaction with service. You may lodge your complaint in a number of ways:

  • Online
    - Complaint (Consumer Complaint Form - To facilitate the upload of attachment(s), you are advised to use Microsoft Internet Explorer.)

    - Enquiry (Consumer Enquiry Form)
  • In writing
    write down all the details of the incident and the points of dissatisfaction.
    Specify the claim and, with a copy of related receipts or documents, send to the Council:

    Consumer Council
    North Point Consumer Advice Centre
    Room 1410 14/F Kodak House II
    39 Healthy Street East
    North Point Hong Kong
  • By Phone
    (852) 2929 2222 (Services hours: Monday to Friday 09:00 am - 05:30 pm)
  • By Fax
    (852) 2856 3611
  • In Person
    Visit any of the Consumer Advice Centres with a copy of related receipts or documents and lodge your case.
    Office hours:
    Monday to Friday
    09:00 AM to 01:00 PM
    02:00 PM to 06:00 PM

Small Claim Tribunal

The Small Claims Tribunal deals quickly, informally and inexpensively with claims not exceeding HK$50,000. Although the Tribunal is a court, the rules of evidence are less strictly adhered to than in most other courts, and no person can normally be represented by a lawyer.

Other Sources of Assistance

Hong Kong Tourism Board
11/F Citicorp Center
18 Whitfield Road
North Point, Hong Kong
Tel: 2807-6543
Fax: 2806-0303

Hong Kong Government
Trade Mediation & Reserved Commodities Unit
Unit 1218-1222, 12/F, Nan Fung Commercial Centre
19 Lam Lok Street
Kowloon Bay, Kowloon, Hong Kong
Tel: 2707-7832
Fax: 2789-8258

Legal Services Providers in Hong Kong and Macau


Last modified: April 5, 2016

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