The Department of State Bureau of Consular Affairs is currently experiencing technical problems with its passport and visa system. This issue is worldwide and is not specific to any particular country, citizenship document, or visa category. The Department is working urgently to correct the problem and expects the system to be fully operational again soon. The U.S. Consulate General for Hong Kong and Macau is monitoring this situation, and we apologize to applicants who may experience delays.
Rainy and Typhoon Season
The annual rainy and typhoon season has begun and is expected to last until November. Please be advised that if Black Rainstorm Warning or Typhoon Signal 8 or above is announced by the Hong Kong Observatory, the Consulate General will be closed. In such a situation, please see "Consular Services During the Rainy and Typhoon Season" for details.
All visa interviews at the U.S. Consulate General in Hong Kong are handled on an appointment basis only. Individuals seeking general information about U.S. visas or needing to schedule a visa appointment should visit Apply for a U.S. visa.
Telephone: English, Cantonese and Mandarin speaking customer service agents are ready to assist you 8 a.m. to 8 p.m. Monday through Friday. The call center is closed weekends and Hong Kong holidays, as observed by the U.S. Consulate.
You may call 852 5808 4666 (8 a.m. to 8 p.m. Monday through Friday) from Hong Kong & Macau.
You may call 1 703 665 1986 (8 a.m. to 8 p.m. Eastern Standard Time) if you are in the United States.
Email: For general information about visas, please write to email@example.com.
For a specific case in which the applicant has been interviewed by a consular officer, please use Visa Inquiry Form.
Last modified: July 24, 2014
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