Visa Services

Visa Inquiries

The Consular Section will be closed to the public on Thursday, February 18, 2010. Visa and routine American Citizens Services will not be offered on this day. Any Americans requiring emergency assistance should call the Consulate operator at 2523-9011. Only true emergency cases will be processed. The Consular Section will reopen for normal business services on Friday, February 19, 2010.

Most nonimmigrant visa information can be found on this website:

• How Do I Apply
• Visa Waiver Program
• Frequently Asked Questions

If you are a U.S. citizen looking for information about a visa for Hong Kong or China, please see "Country Specific Information" web page.

Visa Information Unit

By email:
	Visa Inquiry Form Responses to electronic inquiries are sent no later than three business days.
In person:
	Our in-person inquiry hours are Monday - Friday, 3:00 p.m. - 4:00 p.m. (except U.S. and local holidays). The public is seen on a first-come, first-served basis. Waiting times vary and can, at times, be longer than anticipated. Our Visa Information Unit is located on the ground floor of the Consular Section at the U.S. Consulate General, the Visa Information Unit answers in-person and written inquiries on case-specific nonimmigrant and immigrant visa matters. The Visa Information Unit does not schedule visa appointments.
By fax:
	852-2147-3586 Responses to fax inquiries are sent within seven business days.
By mail:
	U.S. Consulate General 26 Garden Road, Hong Kong Responses to written inquiries are sent within seven business days.

Those who find it inconvenient to use the methods above may call:

Visa Information Call Center

The Visa Information Call Center is a user-pays service (HK $10/minute) that provides general visa information to the public for both immigrant and nonimmigrant visas. Callers can listen to recorded information, request faxback information, schedule nonimmigrant visa interview appointments and speak to Customer Service Representatives regarding application procedures for all visa types. Please note that the Call Center is open on U.S. holidays even when the U.S. Consulate General is closed.

The Visa Information Call Center can be reached via a fee-based 900 number provided by PCCW. Callers who have not previously used a 900 number service should contact their service providers for registration. Alternatively, if their service provider does not permit calls to 900 numbers, callers may purchase the pre-paid Hello phonecard to access the number, available at authorized PCCW outlets.

Telephone:
	900-60-798-798 (HK $10/minute)
Hours:
	Monday - Friday, 8:30 a.m. - 5:30 p.m. (except Hong Kong public holidays)

As a service to our visitors, a booth selling coffee and light snacks has been set up on the patio at the ground floor entrance of the Consular Section. The booth is open from 8:00AM to 11:00AM. There are also vending machines selling bottled water and soft drinks. Please note that food and drinks are not permitted inside the building. Visitors are welcome to use this service before they enter the building.

 

Last modified: February 5, 2010