Visa Services
Visa Inquiries
IMPORTANT NOTICE REGARDING APPLICANTS FROM MACAU AND THE PRC All Macau and People's Republic of China residents will have their visa appointments scheduled directly by the Immigrant Visa Section. The Immigrant Visa Section no longer accepts walk-in applicants from Macau. Immigrant visa applicants whose cases are ready for interview will be contacted by letter with the date and time of their interview. If an applicant is unable to appear at the Consulate at the scheduled interview date, he/she should contact the Immigrant Visa Section to request a different appointment slot. Macau and PRC residents, who failed to appear for an interview and whose cases have not been cancelled under Section 203g of the Immigration and Nationality Act, should contact the Immigrant Visa Unit to reschedule an appointment when they ready to proceed with their cases – such applicants are no longer allowed to appear for walk-in appointments. Contact information is as follows -- mailing address: Immigrant Visa Section, U.S. Consulate General, 26 Garden Road, Hong Kong; email: Visa Inquiry Form |
IMPORTANT NOTICE REGARDING APPLICANTS PREVIOUSLY REFUSED UNDER 221g Certain immigrant visa applicants previously interviewed and refused under Section 221(g) of the Immigration and Nationality Act for lacking documentation can drop off their requested documents at the Visa Information Unit's outside window between 3:00 p.m. to 4:00 p.m., any workday. No appointment is necessary and the public is seen on a first-come, first-served basis. Applicants (or someone designated by them to submit their documents) should bring their blue refusal letter, all requested documents and a current travel document for each traveler. Click here for more information. |
If you are a U.S. citizen looking for information about a visa for Hong Kong or China, please click here.
Visa Information Call Center
The Visa Information Call Center is a user-pays service (HK $10/minute) that provides general visa information to the public for both immigrant and nonimmigrant visas. Callers can listen to recorded information, request faxback information, schedule immigrant and nonimmigrant visa interview appointments and speak to Customer Service Representatives regarding application procedures for all visa types. Please note that the Call Center is open on U.S. holidays even when the U.S. Consulate General is closed.
The Visa Information Call Center can be reached via a fee-based 900 number provided by PCCW. Callers who have not previously used a 900 number service should contact their service providers for registration. Alternatively, if their service provider does not permit calls to 900 numbers, callers may purchase the pre-paid Hello phonecard to access the number, available at authorized PCCW outlets.
| Telephone: |
| | 900-60-798-798 (HK $10/minute) |
| Hours: |
| | Monday - Friday, 8:30 a.m. - 5:30 p.m. (except Hong Kong public holidays) |
Visa Information Unit
Located on the ground floor of the Consular Section at the U.S. Consulate General, the Visa Information Unit answers in-person and written inquiries on case-specific nonimmigrant and immigrant visa matters. The Visa Information Unit does not schedule visa appointments.
| In person: |
| | Our in-person inquiry hours are Monday - Friday, 3:00 p.m. - 4:00 p.m. (except U.S. and local holidays). The public is seen on a first-come, first-served basis. Waiting times vary and can, at times, be longer than anticipated. |
| |
| By email: |
| | Visa Inquiry Form
Responses to electronic inquiries are sent within three business days. |
| |
| By fax: |
| | 852-2147-3586
Responses to fax inquiries are sent within three business days. |
| |
| By mail: |
| | U.S. Consulate General
26 Garden Road, Hong Kong
Responses to written inquiries are sent within three business days. |
Last modified: March 28, 2008
Visa Services
Visa Inquiries
