Skip Global Navigation to Main Content
Skip Breadcrumb Navigation
Visas

New Visa Procedures - Frequently Asked Questions

Starting on March 16, 2013, the U.S. Consulate General in Hong Kong will implement new, streamlined procedures for U.S. visa applications. These procedures will include more options for scheduling appointments, a convenient way to pay visa application fees, and free home or office delivery of passports in Hong Kong.

A new, web-based information system (Apply for a U.S. Visa) and a free call center service will be available starting March 16, 2013 to assist applicants with their applications. In addition, visa applicants will be able to book appointments through a convenient online system associated with the new website, or by speaking with a call center agent.

Under these new procedures, applicants will be able to pay their visa application fees at any 7-11 store located in Hong Kong or Macau. After March 15, 2013, applicants will no longer be able to pay visa application fees at Dah Sing Bank or at Banco Comercial de Macau. If applicants plan to request a visa interview appointment after March 15, 2013, they should wait to use the new payment system at that time.

Applicants will enjoy free home or office delivery of their passports to most locations in Hong Kong. Alternatively, applicants will be able to pick up their passports in person at one of the three following locations:

Service Center Address Zone District
1. SF Tsim Sha Tsui Unit 60-66 on Ground Floor, South Seas Centre, 75 Mody Road, Kowloon Kowloon Tsim Sha Tsui
2. SF Kwun Tong Workshop Unit No.1 on Ground Floor, Hung To Industrial Building, No. 80 Hung To Road, Kwun Tong Kowloon Kwun Tong
3. SF Wanchai Shop No.1 on G/F Including A Portion of Open Yard, Lee Loy Building 208, 208A-208C, 210, 212 & 214 Jaffe Road, Hong Kong Hong Kong Wanchai

Important: If you plan to apply for a U.S. visa—

Before April 1, 2013: Please make your appointment at the current website before March 15, 2013. You must pay the visa application fee at Dah Sing Bank or at Banco Comercial de Macau on or before March 15, 2013.

After April 1, 2013: Please wait to make your interview appointment until the new system is available at Apply for a U.S. Visa on March 16, 2013.

If you need an emergency visa appointment before April 1, please contact us by the Visa Inquiry Form for assistance.  Please follow the instructions on Apply for a U.S. Visa or call the call center for assistance after that date.

FREQUENTLY ASKED QUESTIONS

  1. I want to apply for my U.S. visa before April 1, 2013. What should I do?

    You should follow the current procedures at "How Do I Apply?" web page.
  2. I want to apply for my U.S. visa after April 1, 2013. What should I do?

    If you expect to apply for your visa after April 1, 2013, don't purchase a fee payment receipt from Dah Sing Bank or from Banco Comercial de Macau. Please wait to apply, pay fees and make your interview appointment until the new system is available at Apply for a U.S. Visa on March 16.
  3. I have a fee payment receipt from Dah Sing Bank or from Banco Comercial de Macau that is valid after March 18, 2013. Can I still use it?

    Yes, but you won't be able to take advantage of new services the Consular Section will offer and there will likely be only limited opportunities to make an appointment using Dah Sing Bank or Banco Comercial de Macau receipts after March 15, 2013.
  4. What if the courier service won't deliver to my address?

    You or someone acting on your behalf will have to pick up your passport from one of the three designated pick-up locations.
  5. What are the three locations where I can pick up my passport?

    Service Center Address Zone District
    SF Tsim Sha Tsui Unit 60-66 on Ground Floor, South Seas Centre, 75 Mody Road, Kowloon Kowloon Tsim Sha Tsui
    SF Kwun Tong Workshop Unit No.1 on Ground Floor, Hung To Industrial Building, No. 80 Hung To Road, Kwun Tong Kowloon Kwun Tong
    SF Wanchai Shop No.1 on G/F Including A Portion of Open Yard, Lee Loy Building 208, 208A-208C, 210, 212 & 214 Jaffe Road, Hong Kong Hong Kong Wanchai
  6. How can I request an emergency appointment before April 1, 2013?

    If you need an emergency visa appointment before April 1, 2013, please contact us by the Visa Inquiry Form for assistance. Afterwards, please follow instructions for emergency appointments on Apply for a U.S. Visa or call the new call center for assistance.
  7. Is my 7-11 receipt transferable?

    No.
  8. I am applying for an immigrant visa. Do the new procedures apply to me?

    There will be minor changes in the procedures for immigrant visa applications as well. We will announce those changes as soon as they are finalized.

 

Last modified: March 1, 2013