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U.S. Citizen Services

American Citizens Services

Macau Day in Taipa: October 26, 2016

On Wednesday, October 26, 2016, our staff will travel to Macau to provide limited consular services for American citizens. (PLEASE NOTE TAIPA VENUE!) For more information, please see Macau Day.

Voting in the 2016 Election

Ensure your voice is heard by voting in the 2016 election! Please see Voting Overseas for more information about how to register to vote and submit your ballot.

Starting November 1, 2016, eye glasses will no longer be allowed in U.S. passport photos. For more details, go to or email us at See also: Sample photo.

Traveling to or through Hong Kong?

Please note that stun guns (e.g., tasers), mace, pepper spray, and other self-protection weapons are banned in Hong Kong. Discovery of weapons of any kind during luggage screening -- including transit passengers' cabin and checked luggage -- will be referred to the police for investigation, leading to arrest and detention. Other controlled items include counterfeit goods or illegally-produced copies of copyrighted items, ivory, narcotics, medications, television decoders requiring a subscription, animals and plants, meat and poultry, textiles, electronic cigarettes, and sensitive high technology or military products. A specific Hong Kong license is required to travel to or through Hong Kong with a firearm or other "dangerous good". Specific information on obtaining a license for a weapon in Hong Kong can be found at: Arms Licensing.  Please contact your airline well in advance of your travel for further information on acquiring the necessary license. A list of goods deemed "dangerous" by the Hong Kong government can be found at: Do not carry restricted items in Hong Kong. For more specific information, please also visit: Country Specific Information: Hong Kong.

Rainy and Typhoon Season

Rainy and Typhoon Season: The annual rainy and typhoon season has begun and is expected to last until November. Please be advised that if Black Rainstorm Warning OR Typhoon Signal 8 or above is announced by the Hong Kong Observatory, the Consulate General will be closed. Please see "Consular Services During the Rainy and Typhoon Season" for details.

Regarding Your Wait Time

The American Citizens Services Unit strives for the fastest possible turnaround for the services we offer. We also balance our speed with requirements set forth by laws, regulations, staffing, and other needs for completeness regarding these services. At times, in particularly busy periods, you may experience wait times approaching or exceeding one hour, even for what may be considered "simple" services such as notarizing documents. Please plan your day accordingly. We thank you in advance for your patience and understanding.

Important Notice on Passport Services

For all passport services, please bring the original or copy of your social security card to your appointment. If applying by mail, please include a copy of your social security card.

Smart Traveler Enrollment Program

Sign up for the free "Smart Traveler Enrollment Program" (formerly known as "Travel Registration" or "Registration with Embassies")
for the latest travel updates and information.

Welcome to the American Citizens Services section!

Please note that all of our services are by appointment only. See below to learn more, and make your appointment. Remember, our most popular services, including adding visa pages in adult passports and renewing most adult passports, can be done by third parties, such as a messenger or helper, but the applicant must be physically present in Hong Kong or Macau. In addition, to reduce wait times, please ensure you have completed all forms prior to coming to your appointment. American Citizens Services strives to provide you with services as efficiently as possible; wait times for those with an appointment generally average one hour. For our current hours and holiday information, please see Hours and Holidays.

Quick Stops

Not sure where to start? Try our A to Z listing of our services to Americans


Last modified: October 20, 2016

After-Hours Emergencies

  • For deaths, arrests, hospitalizations or other emergencies involving U.S. citizens outside our regular business hours of 8:30 am to 5:30 pm Monday-Friday, please call 2523-9011, press 2 for English and 1 for emergencies to be connected to our after-hours duty officer.

Contact Information

Smart Traveler Enrollment Program

  • Smart Traveler Enrollment Program

Foreign Service Careers Mobile App

  • Foreign Service Careers @ Your Fingertips. New Mobile App Launches - Free for iPhone and Android

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